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Privacy Policy
Helix & Hue Privacy Policy
Effective Date: 27-01-2026
Our Commitment to Your Privacy
At Helix & Hue, we are dedicated to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, mobile app, or services.
1) Data We Collect
- Non-Personally-Identifying Information. This includes details such as browser type, language preference, referring site, and the date and time of each visitor request. This information helps us understand how visitors use our website and improve our services.
- Potentially Personally-Identifying Information. For users who log in or leave comments on our website, we may collect Internet Protocol (IP) addresses.
- Personally-Identifying Information. When you engage with our services, we may collect personal details such as your name, contact information (email and phone number), and other information relevant to the services you request.
2) How We Use Your Information
- Operate and improve our website and services.
- Customize your experience with our offerings
- Develop new services and products
- Communicate with you regarding appointments, promotions, and updates.
- Process financial transactions.
- Send you notifications, with your consent.
- Ensure security and prevent fraudulent activities.
3) Sharing Your Information
- Third-Party Service Providers. These providers support our operations, such as customer support, payment processing, and technical services. These third parties are bound by confidentiality agreements and are only permitted to use your data for the purposes we specify.
- Legal Authorities. We may disclose your information if required by law or if we believe in good faith that it is necessary to protect the rights, property, or safety of Helix & Hue, our users, or the public.
- We do not rent or sell your personally-identifying information to third parties for marketing or advertising purposes.
4) Protection of Your Data
We implement a variety of security measures to protect your personal information from unauthorized access, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, please note that no method of transmission over the Internet or electronic storage is 100% secure.
5) Your Data Rights
Depending on your location, you may have the following rights:
- Access. You can request access to the personal data we hold about you.
- Correction. You can request that we correct any inaccuracies in your personal data.
- Deletion. You can request that we delete your personal data, subject to certain legal obligations.
- Restriction. You can request limitations on how we process your personal data.
- To exercise any of these rights, please contact us using the information provided below.
6) Cookies
We use cookies to enhance your experience on our website. Cookies help us track your preferences and understand how you interact with our site. If you prefer, you can set your browser to refuse cookies, but this may limit your ability to use certain features of our website.
7) Children’s Privacy
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at (862) 686-0766.
8) CCPA (doing business in California)
Information We Collect: We collect the following categories of personal information from California residents, depending on how you interact with our services:
- Identifiers: Such as your name, email address, IP address, and other contact information.
- Commercial Information: Such as records of products or services purchased.
- Internet or Other Electronic Network Activity: Such as browsing history, search history, and interactions with our website.
- Geolocation Data: Such as physical location from your device when using our website.
- Professional or Employment-Related Information: Such as job title and company name.
- Inferences: Derived from the information you provide to create a profile or analysis.
9) Business Transfers
In the event that Helix & Hue or substantially all of its assets are acquired, or if we go out of business or enter bankruptcy, your information may be transferred to or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Helix & Hue may continue to use your personal information as set forth in this policy.
10) Policy Updates
We may update this Privacy Policy from time to time. When changes are made, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11) International and Non-U.S. Patients
- Our clinic is located in Redmond, Washington, United States, and all services are provided and administered within the United States. If you are accessing our services from outside the United States or are not a U.S. resident, any personal information, medical information, or protected health information (“PHI”) that you provide to us will be collected, used, stored, and processed in the United States in accordance with applicable federal and Washington State laws, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and related regulations.
- We use and disclose personal and health information solely for legitimate clinical, operational, administrative, billing, legal, and compliance purposes, or as otherwise permitted or required by law. We implement reasonable administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and security of your information.
- By seeking treatment, communicating with our clinic, or providing your information, you expressly consent to the transfer, storage, and processing of your information in the United States. You acknowledge that privacy and data protection laws in the United States may differ from, and may not provide the same level of protection as, the laws of your country of residence.
- Any request to transmit medical records or personal information to third parties, including providers, insurers, or representatives located outside the United States, will require your written authorization unless such disclosure is otherwise permitted or required by law. International transmissions may carry inherent data security risks beyond our control.
12) Children’s Privacy and Minors
- Our services and treatments are intended solely for individuals who are eighteen (18) years of age or older. We do not knowingly provide services to, or collect personal information or protected health information (“PHI”) directly from, individuals under the age of 18.
- Individuals under 18 are not permitted to Book Nows, submit personal information through our website, or receive treatment at our clinic. If we become aware that personal information has been collected from a minor without verified parental or legal guardian consent, we will take reasonable steps to delete such information promptly and, where applicable, cancel any associated appointments.
- Our website is not directed to children under the age of 13, and we comply with the Children’s Online Privacy Protection Act (“COPPA”) by not knowingly collecting personal information online from children under 13.
- If you believe that a minor has provided information to us in error, please contact us immediately using the contact information provided in this Privacy Policy.
13) Contact Information
If you have any questions or concerns about our Privacy Policy or how your information is handled, please contact us.
Helix & Hue
We’re proudly based in 17645 NE 69th Court, Suite 106
Redmond, WA 98052
(862) 686-0766
If you are ready for expert guidance, refined care, and results that feel natural and intentional, Helix and Hue is here to support you. Schedule your consultation today to explore science-backed aesthetic care designed around your goals. Our team is committed to providing a collaborative, informative experience from your first visit forward.
We look forward to partnering with you on a personalized aesthetic plan rooted in precision, safety, and trust.